Initially, the probability of a doctor fulfilling a request was minimal, given that Vivy was a novel and unfamiliar service, resulting in dissatisfied customers. To alleviate frustration, it became essential to enhance communication and transparency in the request service. This involved updating customers on the status of their requests, educating them about the process, and presenting potential solutions.
After importing files to the user's smartphone, there was a seamless ability to share these files with other medical practitioners. Access could be regulated within the application, giving patients enhanced control over their data.
The practitioners Interface facilitated a secure, convenient, and direct connection between healthcare practitioners and their patients, the digital sharing of medical files is achieved in a safe and transparent format, thereby reducing transportation time and costs.
Creating a robust medical file sharing network posed more challenges than initially expected. Several factors contributed to this difficulty. As a private company, Vivy encountered trust issues, especially among healthcare professionals who were hesitant to adopt the services, rendering the document exchange process costly and time-consuming. To address this, we relied on end-to-end encryption security, emphasising that only the designated recipient could access the data. While this approach proved beneficial, in retrospect, for a project of similar scope, I would contend that it might be more effectively developed at a state or national level.
A key feature of the application was the ability to send invoices to your healthcare provider. Patients with private insurance in Germany must frequently go through this procedure, which can be challenging at times. We wanted as much direct input from key stakeholders as possible when developing this feature, so I travelled to Munich and worked with Allianz, our parent company, running a four-day design sprint to outline necessary functionality and requirements.